Resume

Communicate with sales reps to stay up to date on toy trends, holidays, and buying cycles
Design weekly newsletters to send to reps and customers to update on sales and events, using Canva and Mailchimp
Update website with seasonal catalogs, sales supplements, new lines, and specials
Create seasonal GIFs and graphics for website home page

Provide excellent customer service to all customers, acting as both the first and last point of contact
Manage reservations and walk-in guests with staff restrictions to ensure best service
Take food and drink orders from customers, inputting orders to handheld POS system, ensuring service is provided in a quick and efficient manner

Provide tech support for voting check-in software, tablets, and printers involved in creating personalized ballots for elections based on party and district
Monitor printing process at 1-12 locations per day through election cycle to keep the process running smoothly, reporting any issues to headquarters
Test beta versions of voting check-in software between election cycles

Used Adobe Premiere to edit up to 70 short form, vertical videos weekly to stream on the sune app, working directly with production team to ensure that edits reflected their vision
Communicated with marketing and production teams in weekly production meetings and tape reviews to determine what edits generated highest sales
Researched SKUs, conceptualized and produced supplemental videos, and oversaw set design and product displays to maintain and strengthen brand identity
Worked hand in hand with tech team to manage a skeleton crew and create videos of 30+ SKUs a week

Facilitated pre-production meetings with talent, producing team, and music team, and reviewed content for upcoming shoot and offered direction or feedback as needed
Oversaw communication between teams during shoots, stage managed, provided feedback to talent between takes, ensured that content followed company and technological guidelines
Conceptualized, pitched, and produced special programs and collections of content to strengthen the library in order to broaden audience

Attended both client and internal project meetings and assisted producers with note taking, scheduling calls, and initiated client and internal communication
Created project calendars based on due dates and communicated with internal resourcing team to ensure projects had the appropriate teams to ensure timely delivery
Managed posting for clients, and assisted producers with additional needs

Taught campers about the filmmaking process, helped them create a story, plan locations, build props, and film their scenes
Instructed them on how to edit in both iMovie and Final Cut, and oversaw editing of final project each week

Stage managed live shows, supervised talent, monitored audio, and adapted to miscellaneous needs to ensure that shows ran smoothly
Created shoot dates in the scheduling system, built call sheets, and communicated shoot scheduling with talent and crew
Managed music team and audio engineers to sync playlists in AirTable for timely creation of audio mixes for live shows
Used Photoshop to create lower thirds and other graphics for live shows

Filmed onboard events and in-port excursions, interviewed relevant professionals, edited footage into short documentary segments, built DVD menus, and burnt Reflections DVDs for each cruise
Increased sales of Reflections and revenue of the Video department through a combination of gallery shifts, special screenings, morning show appearances, and maintaining relationships with passengers
Supervised Junior Video Producer and rest of Photo team to boost sales of video products